26 Nov 2024
After doing a lot of Viator experiences this was terrible. Firstly our guide Ronny cancelled and gave us another guide….Carrie. She raced the start of the tour not stopping to talk, couldn’t tell us the plan when asked. Didn’t seem to know. When one of our group wanted to stop and possibly buy something she was hurried along. The places we stopped at it was to encourage us to buy. When we told her we weren’t interested in souvenirs she seemed to lose interest. It was obvious this tour wasn’t going to work for us. Part of the tour was dumpling tasting…she didn’t know. Asked us what we wanted but couldn’t find anything suitable.
We spoke to Ronnie by phone and we expressed our dissatisfaction and we wanted to leave the tour. He said if we wanted a refund he would agree to it when asked by Viator.
In comparison with this unsatisfactory experience we had a marvellous tour of Singapore with guide Ping. She reaffirmed why we go on so many tours with Viator and we are happy to provide a glowing review of this tour.