Upper Zambezi Canoeing

Unprofessional and disappointing experience! We booked a canoeing activity for August. Shortly after confirming, I was contacted on WhatsApp by a representative named Prince, who asked us to cancel our booking and rebook directly with them due to "payment issues" with TripAdvisor and Viator, claiming this would support their business operations. While we were open to helping, rebooking directly would have meant less favorable conditions for us — including immediate payment and no free cancellation — so we politely declined and chose to keep our original booking. Prince then informed us that, in this case, they could not guarantee our participation in the tour. He explained that if the tour reached full capacity, they would prioritize direct bookings due to “more favorable payment terms.” This is unacceptable. If using third-party platforms causes logistical or financial issues, the business should not advertise there. Suggesting that confirmed bookings may not be honored unless rebooked directly is not only unprofessional, but also undermines customer trust. Fortunately, we discovered this practice in advance and were able to cancel our booking. We can now make alternative plans without the risk of being turned away at the last minute. Very disappointing experience.

Brilliant trip and experience. Prince and George our guides were fantastic. Highly recommend this tour and would do it again.

⭐️⭐️⭐️⭐️⭐️ Our guided canoe trip on the upper Zambezi was absolutely unforgettable! From start to finish, the crew was incredibly patient, knowledgeable, and attentive. They pointed out an amazing variety of wildlife—hippos, elephants, impala, monkeys, giraffes, crocodiles, and an incredible array of bird species. We felt completely safe the entire time and so well cared for. The guides were true professionals, creating a relaxed, enjoyable atmosphere while maintaining a strong focus on safety. The food was delicious and plentiful, and they made sure we stayed hydrated throughout the day. This was a once-in-a-lifetime experience and we couldn’t have asked for a better team to guide us. Highly recommend this trip to anyone looking for a truly special adventure on the Zambezi! Tips: wear quick dry shorts, you get a little wet while rowing. Take sunscreen. Wear water shoes or sandals, take warm clothes for the morning ride (they kept our jackets in the truck when we went out on the water), take binoculars if you enjoy birds, the guides are good at spotting them. They provide dry bags if you don’t have one Go and enjoy !!!