In Dec/2022 we bought a package (5 stars) for 12 days in Egypt with this agency, and we had the great misfortune of being robbed on the 3rd day, on a private tour to Abu Simbel, with our family group of 10 people. I did the review on Trip Advisor, I also complained by email, and amazingly, we were called as “players”, that is, liars, by Mr Gamal El Hadary, director of the company, for being Brazilian (Latin). I have never seen such prejudice! If we were Americans or Europeans I'm sure we would have had better treatment. In addition to not accepting our complaint, we were even accused of scammers, after having been robbed! It wasn't a small amount, it was 2000 USD! And we are absolutely sure that it happened in the van, as it was the only time we left our backpacks in the van, where the two drivers from the Memphis agency were. The agency should be responsible for our safety, and at the very least, hire reliable people for this service, especially since we were in a private van.
UNDER NO CIRCUMSTANCES DO I RECOMMEND this agency to anyone! They are not trustworthy people, they don't know how to treat customers with respect! In addition to the damage, they also blamed us because we had not left the money in the hotel safe box, and this was not possible, as we only checked in at the hotel (Cruise) after the tour!
It was supposed to be a memorable trip, but unfortunately this lack of security messed up everything!