01 Nov 2023
We signed up for this tour 3 months in advance and they immediately charged our credit card. They sent us an email reminder the day before about where and when to meet. We arrived at the location a bit early and waited and waited. Finally I called the tour company and they told me they had no record of our tour. I forwarded the reminder email to them and they said apparently the part of their system that took our payment and sent the reminder was not connected to the part of the system that assigned the tour guide. They got a tour guide to join us very late, so we were famished by the time we got any food, and our afternoon plans after the tour were ruined since the tour ran very late.
Their apology was perfunctory as if this were a minor inconvenience. They didn't offer any compensation. Highly recommend you call them the day before and confirm they have a guide scheduled.