14 Apr 2023
Second time using Al Harbi transport services for my Umrah transport. Unfortunately thoroughly let down today for reasons I can put down a greed. Paid and booked for a GMC vehicle for my entire trip to ensure comfort and safety for my party. This morning they turn up with a minibus. Not what I paid for and expected.
Called them and spoke to Zain to be fed a whole load of nonsense as to why the wrong vehicle was sent. Was told it’s due to heavy checking of vehicles at the airport??
Anyway arrive at the airport as we are now in a bus the driver wants to park miles away in the bus car park, I refuse to let him and make him go round and drop me and my elderly mum at the drop off zone.
And by the way not a single check or security / police individual in site.
So word to the wise don’t use this organisation unless you went to pay premium prices and then receive total dishonesty and it what you paid for. And all this in the month of Ramadan.