14 Jun 2023
Mr Singh of Barbil Tours texted at 2pm the day before our tour to cancel stating that we were the only two booked. He offed another tour but we declined. Kept on pushing other tours until he said he could take us to a few wineries so we said ok but provided no additional information. That night at 6:30pm we received a phone call from someone named Paul saying he was going to pick us up in his personal car at 8:15am...no agenda ..nothing. Said we would figure it out as we go. Having no alternative at that point we said yes. Turns out my wife woke up sink and tested positive for Covid. We texted Paul back at 6am before he left for us. Called Barbil Tours and was told he would not refund us...we needed to speak to Viator. Viator requires a 24 hour cancellation policy for a refund and the tour was to take place the following day a 9am which mean Barbil Tours canceled after the required refund time.
So lesson learned. DO NOT go on any tours offed by Viator featuring Barbil Tours.
Go to their website...they offer no real tours..just a bunch of photos and reviews.
They are not a reputable company. They got our money and thats all they care about