27 Jul 2023
From start to finish, this was a fantastic experience and we felt taken care of every step of the way. We booked this months in advance and had a group of 16. The cap on the online booking was 15 and viator was very responsive, working with the local your company to confirm we could have 16. They also asked questions like the makeup of our group (8 adults and 8 children), things we wanted to see, if we wanted to add lunch, etc. The day before our arrival in Ravenna, the local operator reached out to confirm all details and provide contact information for our guide. When we arrived in Ravenna, a large bus was waiting to take us to Venice, where we were met by Elena. Elena was outstanding. She ushered us all to the bathroom, onto water taxis and to our Airbnb to drop all of our belongings, even helping to carry suitcases to the third floor. She then took us to an amazing lunch where she kept the kids table under control so the adults could enjoy our meal. Next up was our gondola ride, and she led us over the Rialto and through Piazza San Marco, providing facts and jokes and taking pictures all along the way. She made sure we got on our gondolas, took tons of photos, and bid us goodbye. I received 81 photos the next day, all captured by Elena during our time together. She truly went above and beyond being a tour guide and we appreciated everything so very much. This was absolutely the best way to transition from the cruise to our time in Venice. Thanks so much, Viator, Vexperio and Elena!!