25 Dec 2024
This terrible company canceled our 3 day/2 night Aswan to Luxor cruise just 5 DAYS before the start of the cruise! No explanation other than it was “urgent”. We all know our reservation (made over two months ago) was cancelled because Cupid travel wanted to sell our cabins to someone else for more money. Unacceptable and so completely unprofessional. I can’t even believe Viator uses this scam company! These jokes of a tour company left my family of four (two young daughters) high and dry after we had already booked flights to Aswan and built our Egyptian itinerary around this cruise. No remorse, no thought of the customer, only “sorry”. Oh wait, actually they said they could rebook us on another cruise if only we paid $1000 more. Unreal!!!!