07 Jun 2024
Transport failed to pick up. On calling from Calgary airport when we landed they had no record of our booking. Communication was appalling. We were left stranded at the airport until staff at the were able to direct us to alternative transportation to Banff. We had to cover this additional cost ourselves after paying Viator & Alpine tours £240! I missed the views on half the journey as on a whats app chat with several people to air our disappointment & concerns. Not a great start to our vacation having to sort this out. After lots of texts & emails leading up to our trip to confirm to actually not happen at all is just outrageous. We have another trip booked with Viator let’s see if that happens but I would definitely consider using another company in the future.