14 May 2023
We did not get the tour for which we paid. Our tour guide told us that he had made arrangements for us to do the dolphin tour for which we did not contract. I think the reason that this occurred is because the boat company did not have enough boats at the time we would be arriving so they took the four of us on the Dolphin Tour before taking us on the tour of the caves and coast. This was about 2 hours in duration and while we did eventually see dolphins, our entire party did not plan to be on the sea for such an extended period. Once the Dolphin portion of the tour was over, we were given 5 minutes to run up to a restroom before being put back on the boat with the others (different from those on the dolphin tour) to do the cave tour. While the sites were lovely, the interaction between the tour guide and the boat operators was childish and akin to high school boys who were just joking around. This portion of the tour was over at about 3 PM and when we asked to simply pick up a snack, we were told that we needed to move on to Lagos do do the remainder of the tour. We had been picked up at 8 AM and there was no water in the tour van so we had nothing to eat or drink until we stopped in Lagos for lunch at 4 PM. Our entire time in Lagos was just eating and all of the other stops which we had contracted for were omitted from our tour and we then headed back to Lisbon. The tour guide was at times driving up to 165km/hr and the vehicle had some type of engine trouble causing us to have to pull to the side of the rats at least 5-6 times during our trip back to Lisbon. Additionally, the guide was on the speaker phone loudly arguing with someone, I assume the tour company several times during our drive back. While we did see a few nice sites, the tour was not what we paid for and the drive was scary at best. No one wanted to say anything to the guide as he seemed a bit unstable and we just wanted to get back to our hotel with as little aggravation as possible. I requested a partial refund from Viator, which I bought to be fair but was denied! I do not recommend this company at all. Perhaps another tour operation/guide will be able to provide a better tour of this area.