Luchthavenshuttle- en taxiservice van T&L

First, before we even left the US, the "driver" called me to try to con me out of an additional $20 per person (total of $80) to "fast track" us through customs in Antigua which we did not do and it was NOT necessaary. Then, when we got in the vehicle upon arrival in Antigua, he tried to talk us into paying him $200 IN CASH for a roundtrip transfer and that his company would refund what we'd already paid, all we had to do was give him $200 USD in cash and he would have his boss tell Viator to refund our payment. However, the company had already made it clear via Viator that the experience was non-refundable in any way. Needless to say, we did NOT pay anyone $200 USD in cash. This entire experience was a con, or attempt to con.

This has to be the worst transportation company that vendors use. They are unprofessional and have no idea what they are doing. I had to deal with Megan who was incredibly rude to the Hotel staff trying to help me because she did not do her job. She was supposed to be at the hotel but apparently, she comes and leaves right away. She was supposed to confirm our transportation but did not and had us down for the wrong time. When the staff from the hotel called her and were being EXTREMELY nice to her she hung up on them. I was standing there when they were speaking to her and her attitude the entire time was I don't give a ****. I will never use them again and will also put in a complaint to the vendor about them.

I was greeted buy a young man standing just before the customs desk, who had my name on a card. He then wiskhed me through customs and out of the airport. My suit cases were immediately taken off my free airport trolley by his porter and put on the porter's trolley! { I did not need a trolley at all, as my suitcases are wheelies}! I was taken to the taxi pickup point, but my name was not on the list, So I was taken back to stand outside of the terminal building. The young man who greeted me could not explain how he got my name when he didn't know who my taxi firm was! He went away, leaving me with the porter who demanded payment for putting my bags on his trolley and pushing it a few steps! So I was conned out of EC$10. My Taxi turned up soon after. The driver told me that the female driver was not available; that his van had no AC, he did not have drinking water but he could offer me an alcoholic drink! However, at my request he stopped and bought me a bottle of water! The driver was very friendly. He drove slowly and safely; gave me a good introduction / commentry on Antigua's Parishes, historical buildings, important people etc, which was nice. However, after a long flight I was very tired and the absence of AC was a major issue for me! The transport was advertised as having AC! I don't mind being treated like a local provided my comfort isn't compromised!