26 Dec 2019
My boyfriend and I were in BA for Xmas Day and wanted something fun to do on the evening. We booked on to this tour via Expedia on 24th Dec through the expedia website (they partner with Tangol). Our confirmation told us to confirm with Tangol 24 hours before the show start time and arrange pick up - we emailed them 27 hours before. Hearing nothing from them at all, we asked our hotel to ring them the next day (day of the show) to confirm. The hotel rang the reservation line and the '24/7' emergency line numerous times but no response. I tried whatsapp messaging them and also FB messenger, no response. The hotel even rang the venue to check if they had confirmation of our booking, nothing!!! Fearing that our Xmas evening might be ruined, the staff at our hotel rang the venue again, sent through our confirmation and said that they would honour our booking (this was at 5.30pm, 1.5 hours before pick up time, and we'd been stressing all day). Whilst I understand it's Xmas and companies do close down, their website states they are available 24/7 and if we are not able to book a show the day before, they why let partner companies advertise it. It's not the day after the show and still no response to any of the emails or messages I sent....really bad service. Do not use! The show was great though and thanks to La Ventana for honouring the booking.