Hard Rock Cafe Barcelona, maaltijd inbegrepen

Below average service, even by spanish standards.... My girlfriend and I visited here after 10pm on a Tuesday night. It wasn't in the least bit busy and I got the impression from the moment we asked for a table that we were an inconvenience. We were greeted by 2 staff members at the reception desk, one of whom scowled when we asked for a table and directed us to his colleague who, in turn, made it look like it was a huge effort to check for a free table, despite it being very much less than half full. We were taken to a table in the raised section at the rear of the room, whereupon we were left with our menus... and so we waited... and waited... almost 20 minutes before a waiter arrived. The delay was so long that we agreed that we would leave if nobody arrived by the 20 minute mark, which is why I know how long it took. The male waiter arrived just as we were about to leave. He was friendly and engaging, took our orders and returned with our drinks after about 5 minutes. The food was delivered roughly 10 or 15 minutes later by a different waitress, who was clearly in a rush, as we were not asked if we needed anything else e.g. drink top-ups, condiments etc. In fact, I don't has she placed the plates in front of us she turned and rushed off. At one point we asked a 3rd waiter for vinegar but this never arrived. Our meals were practically finished by the time the waiter who took our order returned to us and my girlfriend got a free refill of her soft drink. I did notice that he seemed to prefer chatting to the 2 women at a nearby table for almost the entire duration of our meal. The food itself was OK, we had burgers and fries, they were tasty enough, but nothing to get too excited about. I would not recommend this place to any traveller to the city. The food was average but the service was appalling. There are plenty of better establishments within a few minutes walking distance. I'm a frequent traveller to Spain so I'm very aware that service takes longer than we would expect back home, but this was far and away much worse than anything I've experienced in Spain.

Je n’avais jamais été dans un hard rock café, l’ambiance est géniale !! Les serveurs sont trop sympa et échange avec nous ! On les voit faire les cocktails c’est très stylé !

Un classique, bonne ambiance, nourriture américaine très bonne et un service au top, mention spéciale à Arantxa, qui a été super