04 Oct 2025
We booked and paid for these tickets many months ago. On the morning of the tour when our guide, Gaspar, came to pick us up at our hotel, he was only expecting two people. It clearly stated on my ticket that there were four of us. I was travelling with my husband and another couple. Gaspar only had room in his van for two people. He was very concerned and even though this was no fault of his own, he started making calls right away instead of just leaving with the group that was waiting in his van. He arranged to have another driver, who was on his day off, come to pick us up at the hotel, and we drove to eventually catch up with the first van. Unfortunately we missed the panoramic view from the mountain and most of the drive bys. We caught up with them for the short drive through the waterfront area, Las Ramblas. Gaspar arranged it so that we could hear in our van what he was saying in his van. The next stop was La Sagrada, the final stop of the tour for the people in the first van. Gaspar gave us a guided tour around the outside of the church. Then we went in Gaspar's van to the market area and saw the archeological site. From there, we went to the Gothic quarter and Gaspar took us on an interesting, guided walking tour around the area. That was the end of our tour.
Gaspar was knowledgeable, pleasant, and kind. He really stepped up to help us out and we very much appreciate that but we still missed much of the tour. I would expect a refund is in order for the 4 of us.