13 Nov 2023
I injured myself in the gym on the day before my booking. I contacted the tour provider to reschedule due to pain. They didn’t reply and turned up anyway. I explained again that I was injured and wanted to reschedule. Sent two more messages and got no response. Complained to trip advisor requesting that I didn’t want a refund, but just to reschedule. They quoted “sorry, it’s inside of 24 hours”. Poor form since I paid a premium for this private tour that could easily have been rescheduled. I can see it’s available all week so it’s not as though people are lining up for private tours at the moment outside of high season. I would have been happy to pay a penalty fee, or just had one single response from the tour operator to address my issue instead of hiding behind Trip Advisor.