30 Nov 2022
The bus driver named Pari that picked us up was very inconsiderate to my husband & I on our honeymoon. We were the first to be picked up from Couples Tower Isle & I asked how long the drive we be, was told 40 minutes but we then went to 5 other hotels to pick people up and we’re on the bus for over an hour. After getting there, it was extremely chaotic & unorganized trying to figure out what was next. Then, we were forced to go with a group that was doing cliff jumping numerous of us had not signed up for but we had to just wait for those people rather than doing what we paid for. Then we had much back & forth trying to get to our first activity due to not being given thorough info. The ATV ride was pretty fun but the horses living conditions really upset me. They take them on back to back rides and do not give them water in between there are mud paddocks with 10 horses in one together and most horses ribs are showing. They only allow a weight limit of 220 to ride a horse because they are malnourished & overworked. The way they rode the horses were all in their mouth, yanking on the reigns like crazy. The poor babies did not appear to like their jobs whatsoever & as a horse owner that was hard for me to witness. Although we signed a waiver for the horse ride & we are over 18 & have have decades of equine experience, I was still forced to wear a hot dirty helmet on the land ride. Upon FINALLY returning back from our activities, I was trying to purchase photos but was being rushed by bus driver Pari and then paid $30 for 2 photos and was not even emailed the photos I had selected. Then we were on the bus ride back to the resort for an hour and a half. After dropping everyone else off to their resorts on the bus & only my husband and I left, Pari told us he had to drive the opposite direction to pick people up at another excursion location then after picking them up we stopped at 2 or 3 more resorts before we were finally dropped off last!!!! We were told our excursion was 3.5 hours l, they did not mention whatsoever it would take an entire day of our honeymoon to do. We paid $750 a day to stay at this resort & lost out on one of them because of all the disorganization and disrespectfullness from the bus driver that had 0 regard for our short time on our honeymoon. Can’t say it was for the $400 I spent to do a short/sad horse ride and ATV ride.