25 Jan 2023
Not Recommended. A horrible and highly stressful experience. After confirming the booking in the morning, six hours before arrival, was very disappointed to hear on arrival that they did not have a vehicle available and we would have to write to them to get a refund. Highly stressful time with three children and a tired wife to then find a taxi that could take us all into Downtown Vancouver at a very busy time at the airport terminal. Carmel (the transport provider) operator was unhelpful and unapologetic for the appalling customer service. In our experience, Viator are always associated with high class and reliable operators and we love using Viator …. But not this time.