06 Apr 2025
We booked an overnight cruise with Portum Lines for a group of 45 students and 3 teachers.
The cruise left at 10:00 in the evening.
I (teacher) arrived at 9:55, asking and begging to wait for the group, delayed due to a subway delay.
There were minors and a disabled person in the group of students, and the whole group arrived at 10:06.
I was answered with a flat no!
At 10:00 sharp the cruise left, some staff members teased us, laughing and humiliating us by waving goodbye.
They collected the entire payment (about 600€) without any possibility of compensation.