22 Nov 2022
Horrible experience. I bought Skip the line Burj Khalifa round transportation package for $153 to be picked up from hotel at 6pm. Got confirmation when ticket was bought and was noted in the purchase. Got message from driver in Dubai that due to high occupancy, puckup will be at 7:30pm and sent me ticket for 8pm AND a regular ticket NOT skip the line ticket for fast track which I paid for. The driver spoke to his company but couldn’t do anything. I had to go at 8pm and in regular ling line where I had to stand in queue for over 1 hour to goto the elevator. I paid extra for the upgraded experience which was promised to me but was changed at the last minute. Bait and switch method and fraudulent business technique. Absolutely pathetic business practice.
I want my refund for the upgraded extra and also compensation for the ordeal I had to face.