12 Apr 2023
we were supposed to be picked up at our hotel at 7AM so I called them up at 7:30 only to find out that the pick up service had a FLAT TIRE. I was told to move to another hotel for pick up but the agent said he will call me back after 10 minutes. No call came and at about 8AM, I called again and the agent offered us to do the tour the day after. We could not agree because we had other activities already planned so the agent said he will cancel and give a refund.
My brother and I had to hire a taxi and a local tourist guide to see Chichen Itza as this was the highlight of our going to Cancun, to see this beautiful pyramid and to know the culture behind. The cost was double !
I recommend that tour operators prepare back up pick-up service. There are so many taxis in Cancun, they could have called a taxi to pick us up at our hotel.
We booked this tour by Cancun Tour Booking (sounded very reliable) because this was supposed to be VIP tour. I hope this tour operator improve their system because some people like me may not come to Cancun again. Missing Chichen Itza because of a FLAT TIRE of the hotel pick-up service ? It will be a sad story