22 Mar 2023
Tour guide at tulum was a scammer. He tried to charge an extra $58 peso each even though it was included in the fee we bought from the hotel. Told me they wouldn’t believe my son was under 12 so I needed to pay for him, I have his passport picture (he didn’t think of that) looked embarrassed. Told us we had an hour to go in but the line was so long and he did not have our bracelets ready for entrance even though the trio was booked days in advance.told me with two young kids to go jump the line and ask a stranger to buy us some (even though again we already paid for the excursion)! Told us there was one way in and one way out of tulum and left us after 20mins inside the ruins we literally had 20mins to get back to meet the guide. There were 2 ways out took the wrong path ended up 20mins late getting back to the van had to pay $41.45 Canadian for a cab so our your group didn’t ditch me with my two small kids an hour from where our trip began. Water was hot from
the “cooler” it was like we were an inconvenience. The next part I won’t even get into I am calling visa to tell them I’m not paying for this.no one should be treated this way!