07 Feb 2023
The overall expert was great once we got there and were driving the boat. Easy to drive and the time driving and snorkeling were great.
At5:30pm on the day before the excursion (we were scheduled for 10am according to the ticket)we got a text on the Viator app from the excursion operator that said we needed to be there at 8:30 am and that since our hotel was close enough that we can walk. I sent two messages back asking for clarification as transportation was clearly stated on the tickets as well as the time. We heard NOTHING.
The next morning we did walk to the excursion at abt 9am The people said we just made the cut off and that Viator is to blame for the time being wrong on the ticket.
After the excursion they had photos/video for us to review… they looked nice however we were not sure abt buying them. The guy there said we can look it up on web site and decide later … this was not true. The operator does not have that ability according to a chat person for them. The chat person said I should email a specific person, which i did and got No response.