30 Apr 2019
Before the tour:
On website, our tour was set to start at 8am, but got an email stating it was at 10am. When I inquired about this via email, they took awhile to respond affirming it was at 10am with no reasoning. On my arrival to Cancun, I called and their reasoning to change to 10am was because they wanted us to have a better experience at Temazcal. It is apparently better at night or when it is darker.
During Tour:
We had Carlos as our guide and Adrien as our driver. They were both amazing and our entire group felt safe with them. They gave us a run down of the day and even waited for us to get bathing suits from our rooms, which is needed for the temazcal. Carlos was also unsure why our tour started at 10am, he said they normally start at 8am because of the long day. We felt rushed through every site because we were trying to make our scheduled 4pm for the Temazcal. Carlos was very knowledgeable of the history and local workings of the entire area and all the sites. He even took us to a couple other spots outside of the itinerary. He knew all the perfects spots and angles for pictures. We had a group of 8 people. He kept us all in check or aware of what was going on. The Temazcal is definitely an experience for certain people. Half of our group really enjoyed while others were unable to do it. If you are claustrophobic I suggest you skip it.
Overall a great tour, highly recommend it