31 Aug 2023
We were in Cancun celebrating a bachelorette party so we decided to visit coco bongo bc we had always heard great things about it. I bought 6 gold member VIP tickets for Aug. 25th which we regretted a little after getting there. 1st they made us throw out or ring-pop candy, which a heads up would’ve been nice. But this would be no big deal compared to the rest of the night. Once inside, we were taken to the top level, right next to the bathroom and told to wait there until seats were available by our server, Daniel. So no problem, we did.
A good 25 mns went by and we weren’t seated. After asking several times about our seats, our annoyed server kept on telling us that he didn’t have any seats available and nothing cold be done. I wouldn’t have cared to dance and stand all night, wouldn’t have cared to stand next to the bathroom with everyone passing by. But I didn’t pay for that, I didn’t pay for regular tickets. I paid for VIP tickets that stated “reserved seat vip zone” and “snacks” and I didn’t get half of the service that was to be provided. Had I known we would never be seated I would’ve bought regular tickets. Instead, I wasted my money and to make things worse, at one point during the show our sever kicked out some people that were already sitting down to accommodate a big group of guys. All of sudden, space could’ve been made?! Save your money and go elsewhere. The show was amazing but the service was awful. If you won’t have have sufficient seating space then don’t oversell!