21 Apr 2024
The driver never showed up. We were left stranded at the airport for over an hour as I tried calling them endlessly. When he (David) finally picked up, he told me that he never confirmed the ride with Viator because he was unhappy with the cut of the price he was going to receive—which I told him was irrelevant considering he directly called me about the April 20th transfer on March 26th to confirm with me. I also paid in full. But he decided he just wasn’t going to show up despite telling me I had a confirmed service and he was paid in full. Horrible. So I contested the charge on my credit card (which you should refund me anyway, Viator) and had to pay a huge markup for a random taxi at the airport after waiting for 90 minutes.