Tour van 4 dagen naar de Verloren Stad met een kleine groep vanuit Santa Marta

Contratamos un tour pagando a SANTIAGO 800€ para poder hacer la reserva, el 20% del total del precio que es lo que se nos indicó. Tuvimos problemas médicos más de la mitad de los amigos que íbamos a ir por lo que decidimos anular el tour con más de 3 días de antelación. Según su política de privacidad tendrían que devolver el 10%. La empresa no coge el teléfono y cuando conseguimos contactar con ellos dicen que no es su culpa que hablemos con Santiago y este no coge el teléfono. Para pedir el dinero y contratar el tour muy bien todo y muy atentos, luego no responden. No contraten aquí.

Ciudad perdida es un lugar mágico y la caminata es realmente espectacular. Los alojamientos son cómodos, las empresas tienen una gran logística todo está siempre listo a la hora acordada, y los guías conocen muy bien el lugar y te contarán cosas muy interesantes. Sin embargo, creo que es importante conocer en qué consiste la experiencia para no llevarte decepciones. Hay muy muy poquito tiempo desayunar, almuerzos, cenas, ducharse... Es decir, si comes a un ritmo lento como nosotras es realmente estresante. Hay que caminar muchas horas seguidas, sin descansos, a un ritmo que a nosotras no no permitía conectar con el lugar ni con nuestro propio ritmo. Nuestra sensación era de ir todo el día corriendo, sentimos bastante presión y nos faltó conexión. Si te gusta la montaña en plan deportivo y eres una persona con ritmo rápido te va a ir muy bien. Pero si te gusta la montaña para estar en conexión con la naturaleza, en nuestra experiencia no disfrutamos de ciudad perdida como nos hubiera gustado. Es importante destacar que esto es solo nuestra experiencia, que estos aspectos tienen más que ver con la logística de todas las empresas que con la gestión de Baquianos en particular, pero creía importante reflejar esta experiencia porque es muy costosa y para que otros viajeros lo puedan conocer. A mi me hubiera gustado mucho leerlo antes de ir.

From beginning to end, I felt this tour company was lacking in professional especially when this tour was not cheap by any means ($500 per person for 3 nights and 4 days). Firstly, I asked over and over what my pickup time will be before the start of the tour and never heard back despite calling and reaching out to the office days prior to the tour, but got no response. On the day of the tour, they surprised us that they were ready to pick us up when we hadn't even had our breakfast because they never told us what time pick up was which was frustrating! Secondly, there were 2 nights out of 3 where our group of 8 had to choose which 4 people would share beds or use hammocks (on our last night, hammocks were not even an option and people HAD to share beds). They said the tour was overbooked and that there was no other choice but to share beds. HOW ARE YOU OVERBOOKED WHEN YOU KNOW EXACTLY HOW MANY BEDS THERE ARE AT EACH CAMPSITE?!! We were livid and infuriated as a group because we were asked to decide internally for ourselves who would share the beds. Considering how hot and humid the weather was, sharing beds on a twin bunk bed was not something anyone wanted to volunteer for, rightfully so!! As for the hammocks on the second night, it was even worse according to our groupmate who volunteered. She said not only did the hammocks smell terrible, the guides around her were talking late into the evening, couldn't sleep because of the loud snoring and people bumping into her hammock when they had to get up to use the bathroom. She said after being unable to sleep for couple hours, she asked one of our groupmates if she could share the bed with them. I found all of this unacceptable but what was most intolerable was when we made our complaints to the tour agency about getting some compensation back for having to share beds, they did nothing about it. I gave the benefit of the doubt before making this review by giving them a chance to make amends but after 3 weeks of following up, they offered no compensation back. This seems to be a common error that happens all the time so I would think twice before going through this company. Lastly, my booking said it would have 4 dinners but only had 3 dinners so I feel I am also owed some compensation back but received none. Skip this company altogether and find another company that will be more accommodating and honest than this company.