22 Mar 2023
There was not any communication sent to me for the meeting place, only the time of day. Because of this, we arrived at the visitor center and found out they didn't sponsor any private tours. How does this happen? No communication/planning through Viator. I had to call Trip Advisor and of course it was already time for the tour; the "expert" who answered was not only difficult to understand, but he took 10 minutes to find out the details about this hike; it turns out that it was at a certain trailhead that was 20 minutes away. By the time a helpful employee at the GOG Visitor Center gave us a map to find that particular trailhead, it was 9:15 and we hurried to our car, and 15 minutes later we found the trailhead but of. ourse no Geologist waiting there. Why he/she didn't call the Visitor Center Info desk to inquire about us, I have no idea. We were discouraged and disappointed. I am not sure that I will ever book through Trip Advisor again, unless your company will reimburse my credit card.