22 Apr 2024
I booked, paid and received confirmation from Viator 10 days before the date of the trip. I waited to be picked up on the day and when I wasn’t I called the tour operator. They said I wasn’t going because there is a 2 person minimum and I only booked for me. At no stage did Viator or the operator contact me to tell me it wasn’t going ahead. By then it was too late to book another tour or activity. Absolutely terrible service. Disappointed not to go and disappointed after having a great time otherwise in Costa Rica.