23 Apr 2024
The La Paz Refuge was fine and overall a good experience . However the company providing this tour messaged me the day before to inform me that they would not collect me from the pick up point which had been specifically selected from the list provided by them on the Viator web page and which was confirmed several weeks prior.
I was advised to take public transport to a convenient pick up point for them.. This is not acceptable but since I was given no choice , and had I cancelled at that stage I would have lost my money as happened with a previous excusrsion booked via Viator to Tortuguero when the provider refused to take me as a solo traveller at the last moment.( It was not worth his while financially - his words) These issues need serious investigation by Viator -- it does not reflect well on your reputation and your customers should not be penalised for actions like this by the tour providers you are promoting