07 Apr 2024
DO NOT BOOK-CLIENTS STRANDED AT HOTEL! I am a travel agent who had a family at Dream Mareas. This company left them stranded on their departure day. My client called the day before departure concerned that they had not heard about their pick up time for the next day. I got in contact with the company who confirmed a 9 AM pick up. My client called in a panic around 9:30 stating that the driver was not there and not answering calls. I also tried to reach the company. I could see my messages were being read on WhatsApp-in real time! They just never replied back. Dreams is 90 minutes from the airport. Taxis are. not readily available. They were lucky enough to find another company who happened to have a van available. They had to pay twice the cost just to get to the airport. They were late to the airport and would have missed their flight had there not been a delay. My client was in tears with four children in tow. Never use this company if you want a reliable service. They still have not responded to my urgent messages sent on that day.