29 Dec 2023
This Tour agency NEEDS to change the picture that they are using for their tour. This is not a river safari in a boat as is shown but a river safari in a raft like class 1 and 2 river rafting. My older sister almost came with me and she is 79 years old and in no way could have done this trip. There were two of us on this tour not related and both of us believed that we were going to be in a boat like the one pictured in the Tour information.
The other lady on my tour had a dress on and was no way prepared for a class 1 and 2 river rafting trip.
The rafting trip was wonderful and the river guide was very very good and informative.
I had this tour planned for the day before but no one ever showed up. The driver told the tour agencey that he was at my hotel at 7:30. The receptionist at the front desk whi I was sitting righ in front the whole time I was waiting to be picked up finally called the agency and they told her some kind of story that the driver came into reception to pick me up. This was not true because rhe receptionist and I were the only ones in the tiny reception area almost the whole time I was waiting. The tour agency offered to give me the tour the next day but I had to change another tour to
their incompetence.
I was told I was going to be picked up at 7:45 the next day and the driver did not come until 8:45. He only had to pick up 2 other groups one a single lady and a family of 4. He was late and I believe one time mire it was the drivers fault.
When he did finally pick me up he spoke Spanish almost the whole time even when I asked him if he could please tell me and the other English Speaker what he was saying. He was rude and even made a very rude comment about me to the group of 4 that was not very nice. The tour explanation on Viator says the tour is offered in English.
The tour has a lot of problems and I who have taken about 750 Viator tours around the world would recommend that you find the other tours offered on this river and take them. I do not need to waste a whole day of my vacation waiting for a tour agency that dies not show up at all one day and comes almost an hour late the next day. This agency is not dependable.