07 Sep 2025
Scam: The manager has established a system where people get to reserve & pay for all sorts of tours knowing he can only do one or two at a time.
In my case i had paid for one and was sent on another, not realising until we arrived. Upon return I tried to join the tour I actually paid for and as that wasnt possible within a week (!) (he was still selling that tour for each and every day on the Viator website not just the one I booked..) I tried to get a refund.
He then started yelling at his staff and pretended he wasnt the manager at all that he had to call the real manager to discuss the situation. When confronted with the very peculiar behaviour of pretending not to be the manager he started making calculations on a piece of paper ending up in the conclusion I owed him 4 euros for a coffee provided at the tour I went to…
It was such a bizarre behaviour it would have been funny if it didt cost me 57 euro for a service I didt get.
My recommendation is you avoid this place and go to a more professional establishment. The staff is absolutely lovely but the chance/risk you go on your selected trip and not another one is unfortunately slim.