25 Apr 2023
Got off boat in Heraklion Crete. Had a choice of at least 3 companies. Chose one. We asked if we could get 10% discount as we had voucher from Barcelona and Rome. Suddenly could not understand us. We paid 20 euro each assuming the bus she was adjacent to was same as previous company used but wasn’t!! Told bus would come in 10 min. Waited 25 min. Waited another 5 min. Told bus would be in 2 min. No bus told is around the corner. No bus in 5 min.
All people waiting requested money back as other buses were in and out twice during this time and time was at a premium. Refused and said she could not due to “tax” issues and could not contact her boss who incidentally had driven past and spoken to her in BMW AWD during this time. Eventually after 40 min, the bus arrived with no apology except traffic was heavy. Our problem was trust that the bus was unable to return to ship in time. An immediate refund would have negated this review.
A wasted beautiful day and a bad indictment on Crete. Buyer beware in Crete.