27 Oct 2022
We are a well-traveled family and have booked a number of boating excursions over the years. We’ve also grown up around the water and are experienced boaters ourselves.
Prior to departure, we hadn’t been contacted so we called to confirm where to meet, what time and the name of the vessel. Upon arrival, as a family with children (boys ages 5, 9, and 11), this guide did not know how to interact with us and was very socially reserved, which made for awkward conversation.
When we reached an island to swim, he tied the anchor line around a thin cable on the boat railing rather than the secure cleat on the bow of the boat. One of our boys noticed this and brought it to our attention while the captain was below deck. Moments later, to no surprise, the boat line came loose and the boat drifted into shallow water.
The captain came to the bow and immediately started shouting our boys were “naughty” and accused them of untying the boat. We explained we had been with them on the bow the entire time and none of us had touched it. He said there was no way it came loose on its own and that our boys were the cause. The captain anchored his boat again (this time to a proper cleat).
We were shocked and at a loss for words at his attitude. Needless to say, we were quite upset at the accusation and unprofessionalism. He was visibly frustrated when the children stood up on the boat for the remainder of the long boat ride back and did not want them moving about despite calm waters, a difficult thing for little ones at sea for a full day. We felt constantly on edge. He truly took the fun out of the day.
Also worth noting, the adults enjoyed the food (all vegetarian with spices, heavier cheese) but there was nothing oriented specifically for children. We ended up buying them food at a hut on the beach.
In the end, this would be a good option for adults/couples, but not recommended for families with school age children.