19 Mar 2023
The guide was excellent although the deal bought from booking.com also mentioned in the “included” lunch, non alcoholic beverages and bottle of water available in the price. It was a 10 hour tour, lots of driving. The heat was important and there was no lunch offering, no stops to go and eat anything, no water even. This is not professional, I contacted the agency to let them know what had happened and asked for the link to leave a feedback. Of course, what do they do? Silence….. they cashed in your money, no customer service is non existent of course. Beware of these things upon meeting your guide, always read with them your tickets and what to expect for the trip, because after all, YOU PAID FOR A SERVICE.