Puerto Vallarta Transport Service Luchthaven van/naar Mismaloya Hotels.

We were extremely frustrated and upset dealing with company Viator uses to book a transfer from Puerto Vallarta AirPort to our hotel. We booked and paid in advance for 3 people. Two of us were arriving on one flight, and the third person was on a different international flight arriving around the same time. I called the night before to confirm the flight information for the three of us. I called the next morning to make sure everything was confirmed. When we arrived we checked in with the Nexxus representative who said we only booked for 2 people! I showed him my online ticket that said I had paid for 3 people. He would not call a driver for us and said only 2 people could be driven to our hotel ! The price was the same for 2 or 3 people going to same location, so that did not make sense. Then we proceeded to argue with two other representatives who refused to honor our reservation for the third person. We spent over an hour trying to speak to a manager at the airport . I finally got hold of a Nexxus representative on the phone . She confirmed all our information was correct. She talked to the Nexxus people on the ground. Finally after an hour and half we were given a driver. I have never been treated so poorly. Viator needs to follow up with the people they are using. I would definitely NOT recommend this company.

Van was nice. Tried to update the number of passengers by 1 person. I modified it on the booking site per the customer service person. My party arrived and were late at least 30 mins due to the chaotic logistics of this company.

Jesus was phenomenal to us! Great salesperson, not pushy, very friendly! So knowledgeable and kind ????❤️???????? Look for him and he will welcome you to MEXICO ???????? ❤️