23 Jun 2024
The tour and the driver Chris was very good- deserves 5 ???? and fully recommend, however I am giving 3-4 ???? because when I booked the trip they didn't even know about us. Took me 2 days to chase everything up, numerous conversations with Viator customer service because the tour operator didn't answer the phone/messages to make sure they know about us and just to give us the pickup time. The day before trip about 22:00PM we finally managed to get in touch with them via phone , and as I said, they didn't know about our activity being booked ( and imagine waking up at 5 AM to wait for them to pick you up and nobody coming). It was also my birthday on the day we went on this trip and I felt quite stressed about the situation having to chase them up after paying this amount of money for 2 people.
The car that we went on, it was like a mini van that definately needs changing, it was uncomfortable and also water was leaking from the roof.
Also it's saying lunch included, the drinks we had to pay fot them even tho this is not mentioned in the description- we didn't have any alcohol by the way.
The day was definately saved by the lovely animals that we managed to see and the driver that was very knowledgeable and nice to us !