11 Jun 2023
Simply a terrible experience. We paid for the passes weeks ahead, and reserved spots well ahead of time on the tours that we planned. We arrived at just after 8 am for our 9 am Manatee Tour departure. Our passes would not activate. They said our passes were expired. We had not even started to use them. After an hour of the Dolphin Discovery managers trying to get the passes to be recognized I finally called City Pass (paying for international rates for the call), as the boat was ready to depart for the tour. I was told that I could get a refund, and then that I could get new passes sent. My daughter had her heart set on this tour so I paid as the last boat departed to do the tour. Then I got the new City passes emailed, I got them on the boat. I called and asked them to refund me the cost I paid for the tour that they were supposed to have paid for and they declined, stating my options were a refund for the pass. Absolutely unhelpful and ridiculous. Book through another company. They obviously don’t have their act together.