01 Apr 2023
This organisation needs to get themselves organised! Contacted them via the Viator app prior to our arrival @ Cairo Airport, As our flight was arriving @ 10.25am I suggested to Sameh Mohamed that allowing for buying our Visa on arrival, collecting bags, customs etc that a 12o'clock pickup would be sensible. However, when we arrived and I was able to access the wi fi @ Cairo Airport I realised that the driver Hassan was waiting for us.....he was insistent on sending WhatsApp messages as to where we were and what we were doing.....didn't realise 'til later when he wanted an additional 200EGP for waiting since 10.30, but he was told our arrival not pickup time!! Has anyone ever arrived @ an international airport, disembarked, queued up for Visas, gone through immigration, customs, baggage collection etc and been waiting outside in 5 mins???!!!! And then demand that the customer pay extra for their companies disorganisation....really! Almost felt sorry for Hassan, until he got a little agitated..... told him to go back to his employer and ask for the money from them.