27 Jun 2023
Overall, we like the cable car ride and Ba Na Hills walk experience.
I guess our experience was marred due to the agency that Viator engaged us to.
Firstly, they wanted to us to start earlier from the original timing we had booked for which was a small matter.
However, the tour guide was horrendous, didn't understand us most of the time, didn't give us a run-down of the program for the day, he was always walking in front without making an effort to converse with us or telling us where we were meant to go next each time. He was busy conversing with other Vietnamese and giving them information of the place.
When it was lunch time, it was very crowded since it was a buffet style instead of getting us settled, he grabbed a plate to begin his lunch not knowing that we are still looking for a place to sit first.
He was total disengaged and didn't care about giving us a good experience in this tour.
Going to Golden & Ba Na Hills is recommended however, please ensure you book with the right agency and maybe not go through Viator.