19 Feb 2023
Company cancelled one hour before because tour guide was sick. Did not have good cell service, they should have texted. Did not get voicemail until we had waited for them to show up. Not cool. We can’t cancel an hour before but they can! We organized our trip around this and it was too late to book anything else. If they were a well run business they would have arrangements with other tour companies and offered an alternative. They offered the next day but it was our last day. They said would receive a refund so I assume that will happen. I AM REALLY TIRED OF VIATOR VENDORS REPEATEDLY CANCELLING. Happens more often than not.