15 Jul 2019
The use of Peru Bergsport was the most anxiety-ridden portion of my trip. I booked this day trek for my friends & I when we were in Peru and while the views were amazing, working with this company was not. The description indicates hotel/hostel pick-up and drop off. This proved to be quite challenging. When booking there is no ability to enter the location of said pick-up/drop off. Before the trip I reached out to the company via the email I found on their website (since no contact information was provided in the booking) asking them to confirm that my pick-up location was in range, I never heard from them. It wasn't until I was in Peru and thankfully allowed to use my hostels phone was I finally able to get in touch with Peru Bergsport. I reached the company via the cell phone number on the website and the person who answered the phone asked me to text that number via What'sApp. Being that this was now two days before our trek, I was less than thrilled that I had to continue to reach out to the company without them ever responding to my email. I What'sApp'd the person the address of my Air BnB for the pick up and the company confirmed they could pick us up there, but recommended that we cancel our Air Bnb and stay at their hostel instead. I informed him we would not be doing that and just wanted the pickup as indicated. The day before the hike I again texted the number to confirm the pick up time only to have the individual respond that he didnt know where the location of my Air Bnb was and that, again, I should stay at their hostel. In the end, we had to meet outside of a hospital if we wanted to be picked up since he didn't know where the "enchanted house" (his words) we were staying at in Huaraz was. We met at the hospital and were picked up roughly 10 min later than initially indicated. The bus ride to/from the location is very bumpy and mostly on dirt roads, so be prepared. The actual hike and the views are breathtaking and I was happy we did the hike, just wish we had worked with a different transportation company. Finally, to top it off, they refused to drop us back off at our pickup spot (the hospital) and instead said they'd drop us off in the City Center, 10 blocks from the hospital... which was still a 6 min walk from our "enchanted house."