12 Apr 2023
Guide was hopeless. No commentary or introduction of the places we visited was given to us- a group of 5 .
The morning started by pick up being late because they did not check that I had already booked and paid online via Tripadvisor and I had to call at 8.10am when I was told that pick up would be at 8 am. They then quickly arranged for pick up at 8.30 am making the excuse that pick up would be between 8- 8.30 am in any event but made a comment that they did not realise I had booked and paid. So I dread to think what would have happened if I did not follow up with a phone call when they were running late. During the phone call, I remembered asking the tour operator which guide I would be getting as I wanted one who could speak English and could explain and answer questions. He said he did not know as he had several tours running simultaneously.
Despite that, we went along happily . The whole purpose of signing up for such a tour were the excellent reviews Tripadvisor had on them . We could have gone to the sites ourselves but we wanted to get some local knowledge and insights of the historical sights of Hue. Alas, this was not to be. The most that the guide did was to volunteer to take our pictures. We felt like fools walking around and trying to eavesdrop into other guide's commentaries to other groups which we felt were fascinating and entertaining and secretly wished that our guide could have been more actively involved. His English was very limited and he could hardly understand our queries . Even basic questions about the history of Hue dumbfounded him and he had to resort to asking another guide for answers . Clearly, he did not do any homework for this assignment and he showed no interest in the history of the sites we were visiting.
To add the final insult to injury, they had initially picked us up to join the tour but for our journey back , the driver refused to turn into the road where my hotel was situated and dropped us off on the main road , instructing us to walk in to the hotel ourselves ; this was after an extremely hot and humid weary day of walking and climbing up and down the steep steps of the tomb visit sites and was definitely not appreciated.
The other members of my group ( whom I had just met on the day itself in the tour ) also agreed that this was a very poorly run tour.
It would do the guide a service if the tour operators actually made a point in educating their guides in the history of Hue and the sights which they are to be guiding. The monies we paid I felt was a total rip off for this tour . Also I have learnt the hard way to be wary of excellent reviews - it really depends on the guide assigned . For me this tour was a disaster.