31 Dec 2021
This trip was not worth the time or money. The ice cave was not so beautiful as to make it worth the hours in an-overcrowded Ford sprinter (not a jeep) with one butt cheek hanging off the side of the bench and a large group of Americans bragging about their banking jobs. The sun was setting when we got there so the lighting was bad for photos. The tour guide let the large group do whatever they wanted, leading us to spend a long time waiting as they took photos with and without their jackets on and in different poses and combinations of people.
Alternatively, we took an Arctic Adventures snowmobiling and ice cave tour from Skjól Campground where the sprinters were outfitted with individual seats so everyone could be comfortable, and the tour guides helped move people along so that we got home at a reasonable time and no one was stuck sitting outside a cave for 30 minutes just waiting for others to be done.
We were supposed to be on the morning tour (hoping for good light) but our ticket had the wrong address on it and the tour left without us- what a headache. We had arrived early and called multiple times but the booking agent couldn’t get us in touch with the tour operator. The new ticket they gave us for the afternoon tour also had the wrong address, but luckily we were in the area the tour left from for lunch and flagged them down. All in all the whole thing was an unprofessional mess, and I would actively avoid both the booking agent (Mariana Travel) and the tour company (Tröll).
I would avoid this tour at all costs- we truly wish we had not lost a day in Iceland to this negative experience.