27 Mar 2023
If this was just on our tour guide Robert I'd give this a 5/5, he was great and I really enjoyed him. And the view was gorgeous.
But overall, I wouldn't recommend this company again, because
1. When signing up, I bought 2 tickets for me and my partner and there's nothing that says we have to share a snowmobile but after arriving all 3 couples had to share their designated snowmobile. I let my partner drive because he loves "toys" but tbh I was really looking forward to that and I would have paid more or gotten a different putting if I had known we had to share.
2. And this REALLY irks me. I had picked the 2 PM slot for us and we were both really looking forward to it because we had been traveling from reykavik to vik and had done the northern lights the night before we were tired and looking forward to having an easy morning. The night before I check my email and see something from the company that says they "had to cancel the 2pm slot because of a storm could we come to the 10pm slot instead", we obviously didn't want to miss this experience so we said yes. But LO AND BEHOLD, at the very end of our tour, Robert mentioned he had another group coming in for the 2pm slot, so this company straight up LIED TO ME to get us to switch spots. Which is so unacceptable. Just be honest. If you overbooked, you overbooked, but why lie to me? Also, I prepared for that slot and planned my vacation and picked that day MONTHS in advance.
Yeah not cool. It was gorgeous, it was a fun time, Robert was great, but I dont recommend this company.