27 Apr 2025
Do not trust this company. While I was trying to confirm my pick up time (listing says 12am but there’s no 12am departures really), Titans informed me they had no reservation under my name and asked me to book a new tour directly with them for the following day. Already sounded fishy. I checked with Viator and the agents kept telling me my tour is still confirmed. They reached out to Titans but never heard back from them even 24 hours later. No response to emails or calls. Titans claim they don’t have contacts at Viator and kept telling me they have no one leaving the day I was scheduled to leave. Basically a complete mess. Unprofessional and dishonest. After spending most of an entire day trying to figure out this issue, I ended booking a new private tour just 3 hours before my original pickup with Titans (and still nothing from either Titans nor Viator). Viator did refund me but what a waste of time and money.
It is understandable that if group tour are not filled up they may need to reschedule but this should be announced clearly so flights and other arrangements can be made!