24 Apr 2023
We took the tour Road to Hana through Roberts of Hawaii. Our guide was Bjorn and he did a wonderful job of explaining the sites and history of Maui. The stops we made were very interesting and our lunch stop at Tony‘s was extremely nice. The food and atmosphere were wonderful. When we were ready to leave, however, our wonderful day was ruined by a flat tire on our bus. At first we were told it would take two hours for a new tire to reach us. Then it was changed to, they are having trouble finding a tire. It will be two more hours. After sitting for 4+ hours the tire finally arrived. Due to the excessive amount of time it took for the tire to get to us. We were forced to make the 2hr trip back down the coastal road in the dark. We were supposed to arrive back at our ship by 530 and had plans for dinner and a show but since our arrival was not until 9:30 PM, we missed our show and had to eat at the one restaurant that was open. We were told the reason there was no spare tire on the bus was because they had only had this problem a handful of times in the past. We can understand not having a spare in the city, but this tour was to a remote location with patchy cell service so we find it hard to understand why they would not have a spare tire on the bus. We will be requesting at least partial compensation for the dangerous situation. We were left in by not having an extra tire.