15 Oct 2021
I took their Na Pali Iki trip from Polihale. I would not book another trip with this company.
It was nice to be out on the water after I had spent several days hiking. We were able to get about 3/4 of the way up to Polihale and had to turn back because of high wind. But I didn’t find the scenery to be that dramatic and dealing with the company was frankly a mess. We had two guides. One younger guy who was very outgoing and one older guy who was hard to engage in conversation even though I shared a boat with him. The company is disorganized and not very transparent. I’d originally signed up for the Na Pali coast tour from Haena fo Polihale. The first date cancelled for weather (probably a good thing), then the second date got cancelled because of the Hanalei Hill road work. That road work had been in place for weeks already with no change to the schedule, so the cancellation made little sense with no real explanation. They offered to switch me to this shorter trip, then had a mix-up with dates and their computer didn’t send me the confirmation email the office claims it sent. I seriously considered not going at all because the company seemed quite disorganized and the competition was booked up, but the water was tempting. I give them full marks for safety, and low marks for organization and reliability. All of the clients were at the start point at Polihale before 8am. The guides were missing as were the boats. Then people started getting calls from the office that the guides are 20 minutes late and others got a call saying 40 minutes. The truck with the guides and the boats arrived at 9:10am, 70 minutes after all the customers were supposed to be at the meeting spot, and then some more time as we all helped carry the boats down, while the wind was already starting to pick up. They said they were late because they had to drive over from the other side of the island, which is not a great explanation because that’s what I did and I got there before 8am and there was no traffic. The rest of the day was fine. Lots of paddling, not much information, not much stunning scenery. Lunch was nice to get when we got back to land although the sandwiches were nothing special. Overall the day was fine but a let down in terms of location and organization. I wouldn’t book another trip with this company even elsewhere.