Christopher B
16 Jan 2026
Our guide (David?) was thoroughly engaged, well informed, and full of positive energy. Moreover, by keeping the group small, we were able to move at a reasonable pace without missing any of the interesting details of the site.
My only complaint--a small one--was that the van was actually a small SUV and we were squeezed in there pretty tightly for a 1 hour drive.
Overall, highly recommended
I booked this tour with a bit of hesitation after reading a few negative reviews, specifically that this was not in fact a "small group" tour and that public transportation was used.
I can offer some clarification on those previous reviews and give an update as of December 2025. Overall I would not recommend this tour.
1) "Small group" tour and private transportation: Our group was initially around 20 people, divided into two English and Spanish-speaking groups. We met at the Palacio de Bellas Artes as the Viator instructions indicated. We were then divided largely by those two groups into two vans on the side of the street, about 12 people per van. So, the transportation was fully private. Past years may have used public transportation, but not this one. In terms of the group size, this to me was acceptable as a small group.
The problem came when we arrived to Teotihuacan. Apparently there was a family of seven people there, looking to latch onto an existing tour. They managed to negotiate a separate price with our tour guide, Leo, to join our group. So, our initial English group of about 12 people promptly became 19. That's not really a small group anymore, and the significant increase in group size likely slowed the tour down for the rest of the day. The addition of the seven people seemed quite unfair to us. We booked a tour for a small group and our experiences were affected just so the tour guide could make a bit more money.
2) Duration and management of the tour: The description on Viator indicated that we would return to Mexico City by 1pm. This did not happen, and instead we returned to the city by 2:45pm. This was partly due to traffic, however, this was also in large part due to the poor pacing and management of the tour by the tour guide. We often found ourselves standing and waiting for the rest of the group to join us, and then listening to long-winded descriptions of the site that were difficult to comprehend. Leo had difficulty keeping track of the whole group, and we also had difficulty noticing where Leo had gone. Both he and the female Spanish-speaking guide had pink umbrellas when we began in CDMX, so that we could more easily spot them. However, once we got to Teotihuacan, those umbrellas or any other indicators were nowhere to be found.
3) Quality of the tour: As mentioned earlier, I found it difficult to understand Leo. He stated that it had been a long time since he last gave a tour in English, and that was very evident. He was unable to describe certain concepts effectively in English, and often used words that were not actual English words, such as "relationate." I felt that I barely learned anything on this tour, except for that the pyramids used to have a red coloring.
Overall, this was not a good experience and not worth the money I spent. Probably the only positive was the transportation from CDMX in the morning. Other than that, the tour was not well managed, the quality of the tour was very low, and the duration of the tour was well beyond what was previously indicated. Do not go on this tour if alternatives are available. In fact, even if no alternatives are available, do yourself a favor and look into options to get to Teotihuacan via the public bus. I'd imagine you could still have a great time exploring the site yourself or with your group, without the use of a guide, and reading about the site on your own.