02 Jun 2023
Horrible and unprofessional doesn’t come close to describing this NON tour/ meal that I paid for and the tour unprofessionally refused to make good on.
I told the Food tour manager in a email we exchanged on April 29th at 9:12pm EST that I may a little late due to a connecting flight. Simon P. said “your Zleep hotel is a short 5 min train ride from the Olive restaurant where you can meet us.
So last night Simon calls me at 5:46 pm Copenhagen time saying the tour guide is “waiting for me” at the food market. I said I will meet “the group” at the restaurant.
He said “I am the ONLY ONE ON THE TOUR” I said are you kidding me?
He said people cancelled weeks ago and he somehow thought an individual food tour was a smart idea. I said the MAIN PURPOSE of the tours is MEETING PEOPLE. I am infinitely perplexed how someone in his position does NOT understand that. It is about the experience, not really the food. I am a silent partner in a New York City tour company called Metrohike.com and if you have only ONE person left on a tour you should at the least TELL them or ask to try another day when you will have a group EXPERIENCE. Is the company that had up for $151.00? I guess so.
I expressed my disappointment w Simon and he had the nerve to say people prefer private food tours and I told him he’s COMPLETELY WRONG.
He said the tour guide wud meet me at the restaurant for dinner, I said (tongue in cheek) I might as well get a slice of pizza.
I did NOT say i won’t meet the guide at the restaurant. So I meet her there, she said she is leaving because Simon makes yet ANOTHER MISTAKE of asking me if I was serious about the pizza comment and canceling, i wasn’t being literal.
I met her, she said she was leaving, that Simon cancelled the dinner. Since I PAID I was going to have dinner by myself and make the most of it.
The hostess called Simon and he unprofessionally told her he will not transfer the money I PAID for a GROUP TOUR and DINNER I “NEVER GOT”
I called Simon back and he IMMATURELY hung up on me. What a COMPLETE “crap show” the WORST Travel experience I never had!!
I can document and share the emails btwn Simon and me if you want.
NEVER AGAIN,. You should pay me $302 for all the aggravation you put me through.
Unbelievable!!